- 2310434123
- [email protected]
- Komninon 81, Kalamaria 551 32
- My account
Chalamalia Agoritsa hereinafter “The Company”, attaches great importance to the lawful processing, security and protection of your personal data, under
in any capacity you communicate or collaborate with us, such as candidates
or active customers, consumers, website visitors, employees, suppliers,
businesses, individuals, consumers, passengers or cooperating third parties.
This Privacy Policy also describes how to use, disclose and
protection of your personal data, the choices you have regarding
your personal data, as well as how you can contact us. THE
this Protection Policy is in accordance with the conditions arising from
European Regulation 679/2016 and any other relevant applicable legislation. With the
use of our website and the signing of the relevant declaration of consent,
you unconditionally accept the practices described herein, of which the
terms henceforth govern the contractual relationship between us and are incorporated into the terms
use of each of our services.
Your personal data includes any information on paper or electronic media that can lead, either directly or in combination with others, to your unique
identifying or locating you as a natural person. This category includes
as the case may be, information such as full name, VAT number, social security number
insurance, physical and electronic addresses, landline and mobile numbers
phone numbers, calling and called phone numbers, message recipients
SMS/MMS, your bank account details, details
your bank/debit/credit/prepaid cards, addresses
e-mail, history of your online searches (log files, cookies
etc.), and any other information that allows you to be uniquely identified during
provisions of the General Data Protection Regulation (GDPR
2016/679), of Law 4624/2019, of the currently applicable Greek legislation as well as
and the decisions of the Personal Data Protection Authority
(APDPH)
Any operation or series of operations carried out with or without the use of automated means, on personal data or aggregates
personal data, such as the collection, registration, organization,
structuring, storing, adapting or changing, retrieving, searching for information,
use, disclosure by transmission, dissemination or any other form of disposal, association or
combination, limitation, deletion or destruction.
We take care to collect only your absolutely necessary Personal Data, which is appropriate and clear for the intended purpose. This Data
include the following:
a. Data you provide to us when you register and create an account
user on the Company’s Websites or Apps, via the Internet or
your mobile phone or through your personal contact with our stores or with them
our vendors and specific data such as electronic address (e-mail)* and
password/login password (as mandatory) and name, surname, postal address
address, phone number (optional):
b. Data and information you provide to us through transactions between us
(purchases, orders, etc.) and the communication between us (through physical
stores, our online store, our sellers, the phone,
email or through any other means). For example,
we collect notes from our conversations with you, details of any
complaints or comments you make, details of purchases you have made, products
that were added to or removed from your cart, list of products that
wish to buy (wish list), coupon redemptions, which of the websites
you visit us and how and when you contact us.
c. Data related to the payment method for the transactions that
carry out with us.
d. Data you provide to us when you subscribe to our newsletter.
e. Data about the products and services that you usually choose in preference.
In order to recommend products or services of your interest and to
further enhance your shopping experience with us. Of course, you always have
the choice not to share such information with us;
f. Traffic data of our website.
g. Information collected from the use of cookies in your browser.
Learn more about how cookies are used here.
h. To provide the best possible website experience, we collect techniques
information about your internet connection and browser;
as well as the country code and phone number where your computer is located, the
websites that appear when you visit, the advertisements that you place on
click and whatever search terms you entered.
i. Your social media username, if you interact with us
through these channels, to help us respond to feedback, the
your questions or comments.
The company will use your information for the following legitimate processing purposes (according to Article 6 GDPR), as the case may be, with the express
your consent which you can freely withdraw at any time, or for
performance of a contract or pre-contractual relationship with you, or for legal service
our interest or to protect your vital interest, namely:
To manage your information seeking calls aimed at
completing your requests, purchases and orders.
To respond to your requests and queries regarding our products/services
as well as updating and responding to your suggestions and comments on improving them
our products and services.
To analyze our website traffic and improve your experience
as well as to provide you with information related to products, services, specials
offers and promotions.
For our internal operations and analysis such as internal management, prevention vs
fraud, use of management, invoicing, accounting information systems,
billing and control.
Providing the Data to the Company may be necessary to
achieve the purposes specified in this Privacy Policy or be
optional.
If you refuse to provide the information that is considered mandatory, it may, for
for example, to make it impossible for the Company to fulfill the sales contract or
the provision of the other services available on its Websites.
This Privacy Policy aims to inform you about the terms of collection, processing and transmission of your personal data that we may collect as Processors. The company and the staff
applies the ten Processing Principles of GDPR 2016/679 (lawfulness,
objectivity, transparency, purpose limitation, data minimization, accuracy,
storage time limitation, integrity, confidentiality and accountability). THE
Company protects and ensures your eight Rights regarding the use of
Your Personal Data (update, access, correction, deletion, limitation
processing, portability, objection and non-automated decision-making based on
profiles, as specified in Greek legislation). The above applies without any
discrimination and apply to all the processing we carry out and to all the
services we provide independently.
The Company collects your personal data by accepting the terms of use of each of our services, such as:
When you call our numbers, when you email us, or fill out an application or
order.
When you contact our offices or our staff and our telephone
center, either for purchases or for expressing your opinion, complaints or comments.
When you send us your billing or shipping mailing address or
proof of service as well as details of its home delivery
of your order.
When you visit our website, through which we collect, with express
your consent, through cookies, information from your terminal device, such as
your internet protocol (IP) address, the operating system used,
your browser type and version etc.
The Company will always ask you for the minimum personal data required by law to connect to our online platforms and services, in order to
buy products / services, to place an online order, to
communicate through websites with other users or to participate in
contests or promotions.
Our Company keeps your personal data only for as long as required by
the contractual conditions of each service, in combination with the current legislation, based on
of the respective processing purpose, while subsequently anonymizing or destroying them.
You can ask us and find out what data we collect about you
and correct or delete them by completing a relevant application we have
available, unless their retention is required by tax law,
evidentiary or judicial purposes and for the prosecution of illegal acts.
According to the European E-Privacy Directive 2009/136/SE (which will be replaced
with the ePrivacy Regulation) and the 25.2.2020 APDPH Guidelines, our website
accepts the use of “cookies”. These are online collection tools and
analyzing information coming from social networking platforms or
partner websites of third parties, in order to measure traffic,
to improve the operation, content and overall appearance of our website and
to adapt to the needs of our customers.
When using our website, personal data is processed
you from third parties, such as social networks and search engines, e.g. Google Analytics,
Facebook social Plug-ins etc., without any involvement, influence or control on its part
Company and are transmitted either within or outside the European Economic Area (27 states
EU members plus Iceland, Liechtenstein and Norway), for which they are exclusive
responsible third parties. If you do not want third parties, such as Google, Facebook,
Twitter, receive information from your browser when
visiting the Company’s websites you can opt out of the terms that
provided by the respective Usage Policy available on the website of each such
third party. Although most browsers accept it
automatically the use of cookies, you can always change the settings at
your computer, choosing not to accept cookies, or being asked to
accept each of them separately. However, you should know that something
this will limit the range of browsing options available to you in each
website and user experience.
As a rule, our Company does not transmit your personal data to third parties, except when we act as an intermediary and to the extent that this is required to
complete your order and fulfill requests regarding the
services provided by us. Such third parties may be government officials
and supervisory bodies (e.g. prosecuting and prosecuting authorities, prosecution of electronic
of crime, APDPH, EETT), when we are asked to comply with the legislation and to
prevent illegal actions at our expense and at the expense of our customers (e.g.
telephone fraud, verbal abuse, insult to personality, etc.). Maybe even third parties
to be accounting and law firms.
In our company we choose reliable providers and try to set
contractual restrictions on third parties receiving your personal data so
to ensure their legal use. However, we cannot guarantee that it will not
will use or disclose this data without your permission. For this
That’s why we recommend that you carefully review our privacy practices
data of any third party providers/suppliers whose products or services
you buy through our websites.
In order to process your data, we may need to transfer it
your information in other countries, including countries based within and
exceptionally outside the European Economic Area (EEA), based on adequacy decisions
of the EU, corporate binding rules, standard contracts and approved
codes of conduct.
The Company’s absolutely necessary personnel have access to your Data, the
which is committed to confidentiality and those who work with us
businesses or third party service providers, which process your Data as
Carrying out the Processing on our behalf and in accordance with our instructions.
Disclosure of Data by our Company. The Company shares your Data with:
• Third party service providers who process personal data for
account of the Company, for example (indicatively mentioned) for the
credit card and payment processing, transfers and deliveries;
hosting, managing and maintaining our data, email distribution, research and
analysis, management of promotions, as well as management of some
services and data. When we use third party service providers
we enter into agreements that oblige them to implement appropriate technical
and organizational measures to protect your personal data.
• Other third parties, to the extent required for the following purposes: (i)
compliance at the request of an organ of the Greek State, judicial
decision or applicable law, (ii) preventing illegal uses of the Network
of our Sites and Apps or violations of the Terms of Use of the Sites and
Our Apps and our policies, (iii) our protection against third party claims, and
(iv) contributing to the prevention or investigation of cases of fraud (eg counterfeiting);
• other third parties to whom you yourself have given your consent.
Sharing of Data by you
• When you use certain social media items on
Our Sites or Apps, you can create a public profile on
which should include information such as username, profile picture and city.
You can also share content with your friends or the wide
audience, including information about your interaction with it
Company. We encourage you to use the tools we provide for
the management of sharing on the Company’s social media with
for the purpose of controlling the information you make available through the data
the Company’s social media.
We provide only the information needed to perform their specific services.
• They can only use your Data for accurate
purposes we set out in our contract with them.
• We work closely with them to ensure that your privacy
it is respected and protected at all times.
• If we stop using their services, any of
the data they hold will be deleted or made anonymous.
To improve your experience as a customer on our Sites and Apps,
we use the following companies, which will process your Personal Data
Data as part of their contracts with us:
Facebook Google YouTube
Instagram Twitter LinkedIn
ACS Hotjar
In case you wish to receive more information about the
disclosure of your Data to third parties please contact us with
email [email protected]
The Processors on our behalf have agreed and contractually committed to the Company:
• to observe confidentiality,
• not to send your Data to third parties without the Company’s permission,
• take appropriate security measures,
• to comply with the legal framework for the protection of
personal data and in particular Regulation 979/2016/EU (otherwise GDPR).
In any case, we take appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of your data.
We aim to ensure that your personal information is transferred,
stored and processed in accordance with appropriate international standards and
security procedures. In the Company we have trained and responsible staff,
while we recognize the importance of protecting the privacy of all
your personal information. For this purpose we have appropriate policies
security and we use the appropriate technical and operational tools, such as
anonymisation, pseudonymisation, data encryption, tokenisation, use
firewalls, establishing access levels, authorized employees, training
personnel, periodic inspections, compliance with international safety standards and
business continuity. Any of our partners who have access to the above information, use it for
to exclusively serve the above purposes. We share the information
that you give us exclusively in the ways described in this Policy
and according to your express and specific consent per type of processing which
you can withdraw at any time and freely by contacting us.
The personal data we collect (or process) in the context of our Websites and Apps will be stored within the European Union. However,
some of the recipients of the Data with whom the Company shares it
Your Personal Data may be located in countries other than this one
which the initial collection of your Personal Data took place. THE
legislation in those countries may not provide the same level of protection
data compared to the country that originally provided your Personal Data.
However, when we transfer your Personal Data to other recipients
countries, including the US, we are committed to protecting Personal
your data as described in this Privacy Policy and in accordance with
the applicable legislation.
We take steps to comply with applicable legal requirements for
transfer of personal data to recipients in non-European countries
Economic Area or Switzerland which do not ensure an adequate level of protection.
We use various measures to ensure that your Personal Data
transported to these countries enjoy adequate protection according to them
data protection rules. These include the signing of Conventions
Clauses, the certification that the recipient has adopted the European
binding rules or adheres to the EU-US Privacy Shield
and Switzerland – USA.
We retain your Personal Data for as long as necessary to fulfill the purposes set out in this Privacy Policy (unless required by
applicable law longer retention period). Generally this means that they will
retain your Personal Data for as long as you have an account with
Our company. Regarding your Personal Data related to purchases
products, we retain this data for a longer period of time in order to
comply with our legal obligations (such as tax and commercial
legislation and for warranty purposes where applicable). At the end of this
retention period, your data will be deleted completely or anonymized, for
example by aggregating with other data so that they can
used in a non-identifiable way for statistical and business analysis
programming.
Some examples of Customer Data retention periods:
• Orders
When you place an order, we will retain the personal data that you give us
you gave for five years so we can comply with the legal and
our contractual obligations.
• Guarantees
If your order included a warranty, the relevant Personal Data will
be maintained until the end of the warranty period.
• Newsletters
Your declaration of consent to send a newsletter is kept for
as long as the newsletter is sent to you by the Company and in any case not more than
six months from the cessation of its mission.
Provided you have given us written consent we may use your personal data together with other information we have collected, after
human intervention by our commercial department in order to display advertisements
related to your apparent preferences, on our website or elsewhere
web page.
However, we do not use automated tools to identify and evaluate it
your consumer profile and your inherent preferences with other personal ones
information (such as your email address) to
display advertisements or send you personalized information. Moreover, no
we share your personal information with third parties so that they can
to send you relevant advertisements, unless you have expressly consented in writing
to them. If you wish to stop us from sending you updates or offers, you can use the unsubscribe link located at
end of any e-mail you may have received from us (unsubscribe).
We are committed to safeguarding your Personal Data. Recognizing the importance of the security of your Personal Data, we have
take all appropriate organizational and technical measures for security and protection
of your Data from any form of accidental or unlawful processing. We use them
more modern and advanced methods, in order to ensure the maximum possible
security.
www.nb.org uses the TLS 1.2 protocol, for secure online
trade. In this way all Data that
provide, including your credit card number, name
and your address so that they cannot be decrypted or
change during their transfer to the Internet.
Additionally, the information used to identify you as a user
account are two: the Login Code (Username) and the Personal Secret
Security Code (Password). Each time you enter your details, you
access to your personal account is provided. The specific process
is achieved securely through encryption during their transfer to
internet and the servers of the Company. By the same standards, it is given to you
the ability to change your Personal Secret Security Code (Password)
as often as you wish. After entering the desired code, the new
code is coded and stored in the Company’s systems. For the reason
this, the only one who knows your code is you and you are exclusive
responsible for maintaining the confidentiality of the code from third parties.
These measures are reviewed and amended when deemed necessary.
Our Company does not permit the use of our website or services to transmit bulk or unsolicited commercial e-mail messages
(spam). Also, we do not allow sending messages to and from customers
us, which use or contain invalid or falsified headings, no
valid or non-existent domain names, origin hiding techniques
of each message, false or misleading information or violate the terms
website usage. We do not allow the collection of addresses in any way
email or general customer and subscriber information
us, through our website or services. We do not authorize or authorize
no attempt to use our services in a way that could harm;
disable, overburden any part of our services or interfere
anyone who wishes to legally use our services.
If we believe that there is any unauthorized or inappropriate use of
any of our services, we may, without notice, at our absolute discretion
discretion to take appropriate measures to block messages
from a specific domain, a message server
email, or an (IP) address. We have the option to delete
any account using our services, which at its absolute discretion
our discretion, transmit or link to the transmission of any messages
that violate this policy.
You have the right to access your Personal Data.
This means that you have the right to be informed by us if we are processing your Data. If we are processing your Data you can ask to be informed
for the purpose of the processing, the type of your Data we hold, to whom
we give, how long we store them, if it is automatically downloaded
decisions, but also for your other rights, such as correction, deletion
data, restriction of processing and submitting a complaint to the Authority
Personal Data Protection.
You have the right to correct inaccurate personal data.
If you find that there is an error in your Data you can submit it to us
request to correct them (e.g. name correction or change update
address).
You have a right to erasure/right to be forgotten.
You can ask us to delete your data if it is not necessary
no longer for the aforementioned processing purposes or wish to
revoke your or where this is the only legal basis.
You have the right to portability of your Data.
You can ask us to receive the Data you hold in a human-readable format
provide or ask us to pass them on to another controller.
You have the right to restrict processing.
You can ask us to restrict the processing of your Data for as long as
time pending consideration of your objections to processing.
You have the right to object and withdraw consent to the processing of
Your data.
You can object to the processing of your Data and we will
stop processing your Data, unless there are other compelling reasons
and legitimate reasons that override your right. If you have declared the
your consent to the collection, processing and use of your data
of a personal nature, you can withdraw your consent at any time
with future effect:
●Choosing not to receive Marketing Communications.
You can opt out of receiving marketing communications by changing your registration
email and sms by clicking the delete link or following the instructions
are included in the message.
●Alternatively you can contact us using the details
communications we give you in term 17 below.
In case we rely on our legitimate interest: In cases where
we process your personal data based on our legitimate interest,
you can ask us to stop for reasons related to personal
your situation. We must then do so if we do not believe we have a legitimate one
compelling reason to continue processing your Personal Data.
To exercise your rights you can submit a relevant request to us at the email address [email protected] entitled “Exercise of Right” and we will consider it and
we will reply you as soon as possible.
You have the right to file a complaint with the Personal Data Protection Authority (1-3 Kifisias postal address, PO Box 115 23, Athens, tel. 210. 6475600,
e-mail address (e-mail) [email protected]), if you consider that the
processing of your Personal Data violates applicable national and
legal regulatory framework for the protection of personal data.
We update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way in which
we use your Personal Data, we will publish on our website the
update this, before the changes take effect and we will notify you
in any convenient way.
We encourage you to read this Policy periodically to
know how your Data is protected.
